Skip to content

Delivery to the US, UK, Europe, Canada & Australia 30-day returns

Returns & Refunds

Return unworn pieces within 30 days of delivery for a refund. Customers in the UK and EU also have a legal 14-day right to cancel.

Last updated 26 September 2026

A lime half-zip pullover folded inside an open chalk mailer box with tissue paper and green ribbon

In short: tell us within 30 days of delivery, send the unworn pieces back with their labels, and we refund you within 14 days of receiving them, to your original payment method.

30-day returns

You can return any item within 30 days of the date it was delivered, for any reason, provided that:

  • it is unworn, unwashed and undamaged, with its original labels attached;
  • sets are returned complete, with every piece listed in the set;
  • socks, headbands and wristbands are returned in their original sealed packaging (for hygiene reasons; this does not affect your rights if an item is faulty).

How to return

  1. Tell us. Email support@vireltta.shop with your order number and the items you are returning. We reply within one business day with the return address and instructions.
  2. Pack and send. Pack the items securely and send them with a tracked service. Keep your proof of postage.
  3. Get your refund. We check the items and refund you within 14 days of receiving them. We email you when the refund is issued.

Return costs

  • For change-of-mind returns, you pay the cost of sending the items back to us.
  • If an item is faulty, damaged or not what you ordered, we cover the return cost and send you a prepaid label or refund your postage.

Refunds

  • Refunds go back to the original payment method, in the currency you paid.
  • We refund the price of the returned items. If you return your whole order within the 14-day cancellation period described below, we also refund the standard delivery cost you paid (not the extra cost of express delivery).
  • After we issue a refund, your bank or card provider may take 5 to 10 business days to show it on your statement.
  • We do not offer direct exchanges. To change a size or colour, return the item for a refund and place a new order.

Cancelling an order before dispatch

Email support@vireltta.shop as soon as possible. If your order has not been dispatched, we cancel it and refund you in full within 3 business days. If it has already been dispatched, please return it as described above.

Your 14-day right to cancel (UK and EU customers)

If you live in the United Kingdom or the European Union, you have the legal right to cancel your contract within 14 days of the day you receive your goods, without giving any reason, under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the EU Consumer Rights Directive.

  • To cancel, tell us with a clear statement, for example by email to support@vireltta.shop. You can use the model form below, but you do not have to.
  • Send the goods back within 14 days of telling us. You pay the direct cost of returning them.
  • We refund all payments received from you, including the standard delivery cost, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever is earlier, using the same payment method.
  • We may reduce the refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract)

To: VIRELTTA customer care, support@vireltta.shop

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Faulty or incorrect items

If something arrives faulty, damaged or different from what you ordered, email support@vireltta.shop with your order number and a photo. We will arrange a free return and offer a refund, a replacement or a repair. This does not affect your statutory rights: in the UK you can reject faulty goods for a full refund within 30 days under the Consumer Rights Act 2015, and in the EU you have a legal guarantee of conformity of at least two years.

Before you open a dispute

If there is a problem with an order or a refund, please contact us first at support@vireltta.shop or +447762675605. Most issues are resolved within one or two business days.